I at this point was not happy and called customer service again they said they are working on my case and some one would call again, I expressed that’s the same song and dance that I had been told all along, the lady then put me on hold and when she returned told me she sent an email to the director of casino operations, and he would call me within a couple of hours. A few days passed still nothing I call again and sent direct to VM. I called customer service and told them about my issue I was assured a return call. No cal no nothing a week later so I call again, this time I was directed to voicemail and left a message, two days later no call. When I returned I called a few days later and spoke with what seemed to be the only person working that department and was told he had the sailing information before my cruise and the one after but not my sailing, and he would email the casino manager for the information and return a call within a few days. I was told I had to play an average of $25 per hand and a minimum of 2hrs per day, that after my cruise I would receive information on what the program entitles you to.
The unwritten rules vary depending on your game of choice, for me it was blackjack. You cant find any information about this before sailing and you must enroll to the casino manager the first day of your sailing. As some know there is a “players club” in casino royal.
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